Frequent Asked Questions

You may want to contact the Sales Department of the hotel you most frequently use, or email: enquiry@mncrewards.com. Alternatively you can also register online via the M&C Rewards website at www.mncrewards.com 

There is no membership fee to join M&C Rewards.

No minimum qualification is required. However, M&C Rewards reserves the right to amend the qualifying criteria at our discretion.

Membership is valid for 24 months (two rolling years). Membership renewal (re-qualifying criteria) will be based on minimum 20 materialised room nights within the two years of membership. M&C Rewards reserves the right to amend the re-qualifying criteria at our discretion.

Members will be able to earn points through their qualifying room or corporate event bookings both locally and overseas at our participating hotels and redeem these points against a host of accommodation and dining privileges. They will also enjoy a 15% dining discount at any of the hotel operated food and beverage outlets when they produce their M&C Rewards membership card as well as exclusive invitations to events and activities.

This is a company membership where points earned will be intended for the company's use.

Upon signing with company stamp on the form, it confirms that you have read and accepted the programme's Terms and Conditions. Applications without either one of the above will not be processed.

This is to confirm that your company is aware of your participation in the programme and has authorised you to submit hotel bookings and make redemptions on behalf of the Company.

A valid email address is needed as most of our news, promotions, special offers, updates, invitations to events etc, will be sent via email to all members.

Membership number will be provided in the welcome pack to you together with your membership card. A password will also be provided for logging onto our website using your Email address.

All qualified members will be processed and members will receive their welcome packs within 4 to 6 weeks.

Each company is allowed multiple membership accounts and each account is applicable for only one member.

Members are urged to inform the reservation staff of their membership number whenever they place bookings with participating hotels and to keep records of their bookings for at least two months.

Based on the check-out dates of the guests, points are updated on the around the 15th of the following month.

Members can check their latest points via the M&C Rewards website www.mncrewards.com using their Email address and Passwords. No physical statement will be sent to members.

Please drop us an email at enquiry@mncrewards.com indicating your name, membership number, company, guests’ names, hotel stayed in, check-in/out dates and confirmation number (if any).

Strictly no backdating of points for new membership applications. For existing members, only missing bookings up to the last 3 months or the start of membership date is allowed.

Due to room availability, your guest may have been offered a free room upgrade if his/her room was unavailable at time of check-in. Points are awarded based on the room type confirmed and charged.

New memberships will start accumulating points from a base of zero. We regret that retroactive claims will not be permitted for new applications.

Yes, all points earned will have a validity of 24 months. For example, points credited in June 2006 will expire on May 2008. However, one month's extension will be granted subject to approval.

No, all forfeited points will not be reinstated.

No, the points strictly belong to the owner of the membership card.

To claim missing points, please forward a copy of the event invoice to Customer Care by email or fax us at +65 6235 4138. Points will be updated into your account within three (03) working days. Please note that points will only be credited for those events with a minimum spent of USD450 nett or equivalent.

We regret that points will not be awarded for room bookings made through third party websites. All bookings must be made through the Millennium & Copthorne website or direct with the hotels.

No, bookings will not be credited into members' accounts. We urge all members to quote their membership numbers whenever they make bookings with our hotels.

Members are encouraged to make their redemptions online. Alternatively, the redemptions can be faxed in to +65 6235 4138 using the downloadable form here. On receipt of the fax form, the Program Administrator will log into the member's account and do the redemption as their designed proxy. An additional 10 points per item in the redemption will be imposed for all fax-in redemptions.

Your redemption voucher will be mailed to you at your registered address within three weeks.

All hotel-related vouchers will have a validity of six (06) months, while other non-hotel-related vouchers will be governed by respective dates (up to 3 months) which will be stated within the vouchers.

You may contact us at enquiry@mncrewards.com.

Your password will be provided to you via email upon successful registration. Your Login ID will be your email address. For re-issuance of Membership Number and Password, please send request to enquiry@mncrewards.com, email will be sent to you.

Please refer to your welcome kit. Alternatively, please download the fax-in redemption form here.

All Members' information and transactions will be kept confidential and will not be disclosed to others without prior the members' acknowledgement.

No, the membership account will be closed once you resign from the Company.You will need to re-apply for the membership.A new membership number and welcome pack will be issued and sent to you.